SHIPPING
Orders placed on this website are processed Monday through Friday from 9am to 3pm GMT (excluding bank holidays) and are shipped within 1 to 3 business days from the moment the order is placed, pending payment authorisation and verification.
Please use tracking the number provided in your shipping confirmation email for the most current and up to date tracking information for your package.
RATES AND TRANSIT TIMES ARE AS FOLLOWS:
SPAIN (excluding Canary Islands)
Transit time: 1-3 business days
Flat rate: Free
REST OF EUROPE
Transit time: 5-10 business days
Flat rate: 15€
INTERNATIONAL
Transit time: 20-30 business days, depending on the destination
Flat rate : 25€
TAXES
TAXES are included in the selling price of each item. Customers will not incur any additional fees beyond the original invoice total quoted at the time of checkout.
RETURNS & EXCHANGES
SPAIN RETURNS
To start a Return, send an email to info@hadescreations.com with your order number, name and postal code to bring up your order history. We will check your request and start the returning process
Items purchased on sale or marked “final sale” cannot be returned for a refund.
Item(s) purchased from www.hadescreations.com must be returned at the customers expense in new, unused condition with original tags still attached in order to receive a refund, within 15 days of receiving the shipment. Refunds will be issued in the original form of payment. Please note that we cannot refund the original shipping charges with the exception of faulty or incorrectly shipped items.
Please note: We do not accept returns of Hades products not purchased from www.hadescreations.com.
INTERNATIONAL RETURNS
For international returns please contact info@hadescreations.com. All customs or import duties, brokerage fees or taxes paid on return shipments that pass through customs are the sole responsibility of the customer. In the event you refuse your package, you will be charged for any costs, duties, fees or taxes associated with shipping the package back to Hades.
EXCHANGES
We do not exchange products. If you purchased an item from www.hadescreations.com and would like a different color, size or style, a new order will need to be placed with the unwanted item(s) returned for a refund. A refund will be issued in the original form of payment within 1-2 business days of us receiving the return. See RETURNS above for instructions on how merchandise can be returned.